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Who you’ll be working for:

DropGym is a leading, technology-driven network of exclusive boutique gyms in London, known for providing members with luxurious and personalised fitness experiences. Our approach merges high-quality physical facilities with innovative digital solutions to create a seamless member experience. Located in Queens Park, West Hampstead, and Mill Hill, we continue to scale, bringing an innovative approach to the fitness industry.

What’s in it for you:

DropGym is seeking a dedicated Data & Customer Advisor Apprentice to enhance our customer service and data operations and provide outstanding support to our members. This apprentice will play a vital role in not only interacting with our valued members directly but also utilising a data-driven approach to optimise customer service and experience.

You will be responsible for:

• Handling customer enquiries, addressing their needs, expectations, and preferences
• Assisting in resolving customer issues promptly and efficiently via phone, email, and social media
• Collaborating with internal teams to address and resolve member concerns
• Analysing customer service metrics, identifying patterns, and making recommendations for improvement
• Helping develop and implement data-driven strategies to improve customer retention and satisfaction
• Participating in regular team meetings, providing insights and suggestions to enhance member experience

You will need the following skills:

• Team Player
• Eager to learn
• Focused
• Good communication skills

Additionally, the following experience would be beneficial:

• Experience in a customer service environment, either through a previous role, internship, or academic projects
• Familiarity with CRM systems or customer service tools
• Interest in the fitness or wellness industry
• Basic understanding or willingness to learn data analysis software (like Excel or Tableau)
• An interest in Business, Communications, or a related field
• Excellent verbal and written communication skills, with the ability to interact effectively with a diverse range of people
• Strong problem-solving and conflict resolution abilities
• Interest in data analysis and utilising data to drive decision-making
• Ability to work in a fast-paced environment, managing multiple tasks and priorities
• Enthusiastic and passionate about delivering exceptional customer service

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week:

37.5 hours per week

Future prospects:

• Progression within company
• Continuous learning opportunities through apprenticeships and training

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.