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Job description

Our client is a well-established and growing Insurance validation, repair and replacement company specialising in I.T, Tech and Camera goods.

They are looking for another Customer Service Assistant, with an immediate start, to join their fun, friendly and diverse team based in Aylesbury.

Full-Time or Part-Time hours are available!!!

Duties will include:

• Taking responsibility for customer calls, both inbound and outbound
• Supporting the management team as required
• General administrative duties surrounding enquiries and accounts
• Setting up new customers and maintaining the customer database as required
• Liaising with couriers, customer and third parties to arrange collections and deliveries
• Handling customer complaints & queries

The candidate must have

• Strong customer service experience
• Be self-motivated and proud to deliver excellent service
• An interest in technology
• Communicating in a friendly and professional manner, with colleagues and customers
• Confident when making and receiving calls with customers
• Proficient in working with Microsoft Office
• Flexible to meet the needs of the business during busier periods
• A friendly personality and a good sense of humour

The following skills would be advantageous:

• Knowledge of the tech industry (phones, tablets, laptops)
• Knowledge of the Insurance industry
• An understanding of the inner workings of tech & IT goods

A full range of company benefits are offered following a probation period. These include:

• Generous bonus structure
• Company Pension
• 28 Days Holiday
• Birthday off
• Lunch paid by Director every Friday
• Free on-site parking

Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 per week

Salary: £20,000.00-£23,000.00 per year

Benefits:

• Flexitime
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Aylesbury: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 30/06/2023

About Profile Resourcing

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.profileresourcing.co.uk