customer relations Newcastle upon Tyne, England
Job description
- Experience level: Junior - Mid
- Hybrid working (Newcastle)
About the Job
Your role as Customer Support Specialist will support event planners (clients) and suppliers all over the UK throughout every stage of the planning process. As a Support Specialist you will solve problems professionally and efficiently, whilst having a little fun along the way. As well as problem-solving, you will be inspiring and empowering clients with the confidence that their party vision will come to life through your knowledge and expertise. You will also be a point of call for our event suppliers who need help with clients, their bookings and managing their account to ensure their small business reaches their maximum potential for success on Poptop.
Day to day tasks will primarily be inbound customer service focused. The core of your tasks will be dealing with inbound tickets through our main support channels: calls, emails and social media. As well as this, you will navigate through CRM tasks such as client and supplier outreach to improve conversions, reporting vital user feedback and becoming a subject-matter expert on everything and anything to do with our customers.
Now is an extremely exciting time to join our small team as we enter a period of rapid company growth. You will come in to help build the foundations and shape the future of our Support Department with Laurel (Customer Support Manager). We want you to bring your skills, assets and experience to the team and leave your positive mark on Poptop equally as our customers.
About Poptop
Poptop is the home for extraordinary party experiences. At Poptop, we help people take their parties to the next level. We inspire party-planners with unique services and experiences from some of the UK's best events suppliers. We don't deal in half measures. We don't believe in ‘so-so' or ‘good enough'. When it comes to parties, we go all in.
From the very first inkling through to inspiring, recommending and making a booking swift and easy. We're there all the way.
Our revolutionary online platform is the first events marketplace in the World to offer Instant Booking for all our services. Since our launch, more than 7m people visited Poptop parties and we've generated >£16 million for our suppliers.
We have so far been successful in raising in excess of £1million which has allowed us to invest heavily in our people and product platform. In 2023, our goal is to accelerate our growth, expand the team and raise Series A investment to take Poptop to the next level for the further business expansion.
Who You Are
Essential:
- Previous Customer Service Experience (2 years minimum)
- Previous Call Handling Experience (2 years minimum)
- Fluent in English written and verbal communication
- Min 6 GCSE's or equivalent level qualifications
Preferred:
- Previous Leadership or Supervisory Role experience
- Previously worked within the Events Industry or within a Startup Company
- Previously embraced remote work, capable of working independently and self-motivated
- Possess willingness to identify selling, upselling and cross-selling to clients
Qualities We're Looking For:
- High standards for customer service and your own work
- An effective communicator & a considerate listener
- Problem solver and can do so calmly under pressure
- Analytical mindset
- Enthusiastic and proactive team player
- Adapts to change well
Company benefits
- Remote, flexible working
- Increased opportunities for career growth and progression
- 20 days holiday per year (plus 1 day free for your Birthday)
- Private Pension Scheme (NEST)
- Access to private confidential advice line covering legal, mental health, financial matters all paid for by Poptop
- Full equipment provided including laptop with monetary allocation for further equipment so that you can work from home with ease
- Regular team socials and activities
- Onsite free parking (office-based days)
Does this role sound like a bit of you? Apply online via LinkedIn or on Poptop now:
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