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At Pitreavie Group it is our mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept, development, prototyping and manufacture. Our people, our knowledge, our technology, and our customer service are key to the business and are what makes us stand out from our competitors.

We are going through a period of growth, so this is an exciting time for the business & our people. You could be a part of this exciting future at Pitreavie Group.

We have an exciting opportunity for an experienced Customer Services developer to join our Cumbernauld team. The role is full time 37.5 hours a week on a permanent contract, working Monday-Friday.

This role will play a key part in the customer service department and will be responsible for maintaining and proactively driving orders and corrugate products and consumable items within an existing customer base.

Key Role Accountabilities:

• Daily processing of customer orders / order acknowledgment response within the agreed timescales.
• Taking inbound calls and emails from customers and responding to any customer enquiry in a timely manner
• Proactively follow-up on any quotes within the agreed timescales.
• Reach out to current and existing customers by telephone to understand their requirements and needs and present our product and service offering (cross selling opportunity).
• Ensure that all the customer details are correctly setup in internal systems and maintain a database to track customer orders/conversations/interactions.
• Work alongside the Commercial Analyst to identify customer sales opportunities.
• Liaise with internal stakeholders and wider business teams as required.
• Assisting with month end processes.
• Update stock levels and report figures to customers.
• Daily OTIF Root Cause Investigation & Reporting.

Knowledge, Skills and Experience:

• Customer Services Background
• Managing Customer Relationships
• Proactive Customer Contact
• Ability to present the benefits of a product range and how this will assist the customer.
• Ability to multitask.
• Proficient in all IT applications: Word, Excel etc
• Experience of packaging and associated consumables (preferred but not essential)

Full System and product training will be provided

Personal Attributes:

• Strong Interpersonal Skills
• Positive Attitude
• Attention to Detail
• Team Player
• Problem Solving
• Organisational Skills
• Adaptability
• Ability to Work Under Pressure

Key Performance Indicators (KIPs):

• Customer OTIF
• Inventory
• Sales Orders
• Number of quotes and % converted.

Employee Benefits:

• 6 weeks/30 Days Holiday from Day 1 (increasing to 34 with Length of Service)

• Ability to Purchase 2 Additional Holidays Annually
• 3 Times Life Assurance
• Employee Assistance Programme
• Cycle2Work Scheme
• Refer a Friend Scheme worth £1000 per referral
• Ability to purchase additional holidays
• Retail discounts offered through Caboodle
• Health and wellbeing initiatives, including free flu vaccines
• Support local charities