Customer Service Coordinator

Call Centre & Customer Service
Customer Service
Warwick, United Kingdom
Permanent / Full Time

21/7/2023

Customer Service Coordinator

We have recently announced the creation of Pilgrim’s Shared Services, a fourth stand-alone company, which will bring together some of the support functions of our current three businesses (Moy Park, excluding France and Netherlands, Pilgrim’s UK & Pilgrim’s Food Masters). Its purpose is to deliver a high-quality shared service to those three businesses.

As the business grows, this shared service will broaden opportunities for career development as part of a far larger organisation. We will also continue our investment in technology to drive efficiencies and improved ways of working.

We are currently recruiting for a Customer Service Coordinator role based in our office in Warwick reporting to the Credit Control Manager.

Main Duties & Responsibilities:

The overall job purpose is to successfully carry out various tasks and manage the incoming orders to the business. The role is focused on EDI orders and orders from our foodservice customers.

Main Duties & Responsibilities:

Adhere to Company processes, procedures and SOC requirements.
Support the Credit Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods
To be a point of contact for a range of customers / clients
To ensure accurate processing of daily EDI transmissions, and to manually input other customer orders
Resolve any queries which pop up, and escalating further issues to your line manager
To scan completed orders onto SAP
Provide an excellent customer service by building strong relationships at all levels of the business
Uphold a consistency of approach of working procedures in line with all company policies, procedures and
Take responsibility for closing down open sales orders
To carry out other duties that may reasonably be requested of you to ensure the efficient running of the department
Weekend and bank holiday working required on a rota basis

What you’ll need

Excellent communication skills – written & verbal
Computer literacy
Experience of ERP packages, SAP experience
Excellent time management skills
Similar industry experience
Sales admin experience
Working in a shared service environment would be an advantage.

What's in it for you?

Competitive salary & employee benefits platform.
Matched pension contributions.
Access to the employee assistance program.
Flexible, hybrid working environment.

Why Join Pilgrim’s Shared Service?

Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members.

Pilgrim’s Shared Service's is an Equal Opportunities Employer. Consistent with our policy of providing equality of opportunity for all, we are required to seek particular information from applicants. As part of your application you will be asked to answer a short number of questions. This information will be held separate to your application and treated in the strictest of confidence.

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