customer relations Brighouse, England
Job description
Millers Oils is a leading manufacturer and independent blender of Lubricants, based in Brighouse. Working as part of the Millers Oils team, you will join us in our mission to be recognised as the best in class, products, programmes and people.
We are looking for a Customer Service Coordinator to join our small Internal Sales Team. The successful candidate will be responsible for receiving and processing customer orders and queries in a timely and efficient manner, collaborating with various departments to ensure our customers receive the very best service.
If you hold the following attributes Millers Oils could be the place for you:
- Experience of working in a customer focused environment
- Excellent communications skills; verbal and written
- Enthusiastic, articulate and willingness to learn
- Impeccable time management and analytical skills
- The ability to work under pressure
- Computer literate - Excel, Word, Presentations, Outlook
- Team player
- Can do attitude
Typical responsibilities of this role include (but are not limited to):
- Building rapport and providing effective day to day support to existing customers
- Receiving customer orders by phone, email or post and dealing with customers in a professional and courteous manner
- Establishing the correct products and selling prices applicable to an order and ensuring that orders are processed in a timely and accurate manner following Company procedures
- Monitoring order progress and ensuring timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
- Liaising with Production and Logistics as necessary to resolve any issues in order to optimise service to our customers
- Managing your workload; ensuring work is prioritised appropriately
- Carry out any ‘ad hoc’ assignments as and when required
- Inbound and outbound phone calls
What’s in it for you?
- Competitive Salary
- Bonus Scheme
- Matched Employer Pension Contribution Scheme
- 25 days Annual Leave, increasing with service years up to 30 days
- Company Health Cash Plan
- Death in Service Benefit
- Staff Account with Discount on all Millers Oils Product
- Social Club
- On-site Parking
- Employee Assistance Programme
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Brighouse, HD6 3DP: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 04/08/2023
