customer relations Manchester, England
Job description
Customer Service Assistant
Full Time Position Only
Manchester
We have an opportunity for a Customer Service Assistant to join our established, award-winning SME in Manchester.
We're looking for a highly skilled customer service assistant to join our team, where you’ll be involved in interacting face-to-face with customers in a friendly, helpful manner.
The ideal candidate will be a quick learner who can think on their feet and resolve any issues that come up in line with their customer-first business mentality.
We are looking for someone with first-class communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of the company, you will be integral to reinforcing their reputation for exceptional customer service.
Objectives
- Identify and address customer needs with the goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of their portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
- Follow company communications guidelines and procedures under minimal supervision
Daily and Weekly Responsibilities
- Build an expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding products and services, orders, status requests, and complaints
- Meet daily personal/team qualitative and quantitative targets
- Maintain daily recordings, and log and document issues and resolutions
Applications
If you love customer service and want to utilise your skills in a company where you’ll be challenged and can up-skill, submit your application now!
Actively considering candidates from varying backgrounds, including retail, cashiers, servers, administration/receptionist, warehouse, HGV drivers, graduates, sports, Duke of Edinburgh experience and much more.
Hiring Immediately.
Job Type: Full-time
Salary: £1,300.00-£1,600.00 per month
Benefits:
- Company events
- Employee mentoring programme
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: TH
