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Customer Service Advisor – Chichester / Edinburgh / Remote

Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre.

Successful candidates will be assisting our valued customers through a combination of inbound and outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.

We are keen to hear from candidates who enjoy providing a high level of customer service, whatever your background, so long as you have a passion for people! This could be a great opportunity for candidates looking to transfer their customer service skills into a professional office environment, or for candidates looking to start a rewarding Career.

Whilst our full time hours are 37.5 hours per week, we are happy to consider candidates seeking part time hours of 30 and above (training will need to be on a full time basis for a 5-8 week period).

What can you expect?

• To join a professional yet fun, friendly and welcoming customer service centre
• Excellent on the job training and support including 5 week training course with other new joiners
• Flexible working environment with a mix of home/office based working
• A relentless focus on high quality Customer service
• Excellent welfare and social initiatives such as Pilates instructors, running club, sports therapy massage, theatre tickets and annual parties

What you will be rewarded with?

• Comprehensive benefits programs including: excellent pension contributions, private medical insurance, access to the employee assistance program, life assurance and much more!
• 25 days’ holiday with the option to buy or sell up to 5 days per year
• Discounted Gym memberships
• We also support programmes including: health & welfare, tuition assistance, employee assistance program, career mobility, employee network groups and volunteer opportunities

We will rely on you to:

• Answer customer calls in a timely manner whilst providing exceptional customer service
• Log items of work for internal parties and work closely with other departments including the administration team and pension payroll department
• Answering queries and resolving problems
• Emailing and issuing documents to members
• Meet or exceed all performance metrics as defined in your personal performance management plan

What you need to have:

• A passion for providing a high level of customer service
• Good problem solving skills and the motivation to see things through
• Strong communication skills - both verbally and written
• Ability to multitask and prioritise effectively
• Resilience within a busy working environment
• GCSE (or equivalent) in Maths and English

What will make you stand out:

(These skills are not essential)

• Previous experience working in a call centre environment
• An understanding of how UK Pension Schemes work

About us

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

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