customer relations London, England
Job description
We are looking to hire a Customer Insights Summer Intern to help us build our understanding of our customers and their experience with MANUAL in order to inform strategic decision-making across the business. You will work with us for 6 weeks during July / August 2023 and will report to the Head of Customer Insights.
This is an ideal role for someone who wants to gain work experience in one of the most promising start-ups in the health and wellness space, and who wants to learn more about the journey to become a customer-centric company. If you like data analytics combined with strategic thinking, and would like the challenge of finding ways to have a real impact across the business, this role is for you!
RESPONSIBILITIES
Conduct data-driven deep dive analysis on customer data (e.g., surveys, AB tests) to identify trends and patterns in customer behaviour
Document learnings from past surveys and tests in a structured and concise manner
Participate in the identification and documentation of customer insights
Communicate insights to stakeholders in a clear and concise way
Learn about the customer journey and how to improve customer experience
Create dashboards to enable different MANUAL teams to visualise data and find new improvement opportunities
Help to develop and execute customer research projects
BENEFITS
Salary of £25k pro rata for 6 weeks of work
A fun and friendly working environment with sharp and motivated co-workers
Hybrid role based in Bermondsey, London 3 days a week with breakfast and lunch once a week
Great learning opportunities with a strong culture of knowledge sharing
Flexible working policies
A growing team with plenty of opportunities for ownership of goals and a direct impact to MANUAL
ABOUT US
Men don’t look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.
We’re destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing. A place that didn't exist until now.
After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.
This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.
Enrolled or completed an undergraduate or graduate degree in a related field (e.g., business, marketing, psychology, medical)Strong analytical skills
Experience with data analysis in Excel and other data software (e.g., R, SQL, Python)
Ability to build dashboards using Looker
Ability to quickly process and comprehend information from a variety of sources and extract important learnings in a clear and concise summary
Excellent communication and presentation skills
Interest in customer behaviour and psychology
EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.
We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
