customer relations

customer relations McKinney, TX

Maleeya Services Inc
Full Time McKinney, TX 10.56 - 12.04 USD Today
Job description

We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Customer Service Associate Duties and Responsibilities:

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Check voicemail inboxes and return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow-up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
Customer Service Associate Requirements and Qualifications:
  • High school diploma or equivalent required
  • Customer service experience is a plus
  • Familiarity with CRM systems is preferred
  • Excellent interpersonal communication skills, both verbal and written
  • Fantastic phone skills, i.e. well-spoken, excellent active listening skills
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Organized
  • Outgoing, friendly, compassionate personality
  • Ability to meet and/or exceed both call and sales assist quotas

customer relations
Maleeya Services Inc

Related Jobs

All Related Listed jobs

Sales Assistant
Central Convenience Plymouth, England Today

Our Sales Assistants play a key role in delivering excellent customer service, ensuring the store is fully stocked and driving sales.

ENGINEERING GEOLOGIST
Ian Farmer Associates North East England 24000 - 28000 GBP ANNUAL Today

The candidate should hold a Geology degree or similar and with upto 2 years experience.

Principal Consultant: Security Compliance
Leonardo Bristol, England 38324 - 69609 GBP ANNUAL Today

Our Practice is certified by the UK NCSC in the provision of advice and guidance to our customers across both enterprise and operational technology across all

Graphic Designer & Video Editing (Freelance)
HookedOnMedia Remote 12 GBP HOURLY Today

Working closely with the marketing team to create images and landing pages for social ad campaigns. Work at pace with fantastic time management ensuring that

SuccessFactors, Senior Associate, P&O
PwC London, England 40200 - 59100 GBP ANNUAL Today

Demonstrates thorough abilities and/or a proven record of success as both an individual contributor and as a team member and driving teams to establish project