account coordinator Bishops Stortford, England
Job description
GREAT OPPORTUNITY FOR GRADUATES OR RECENT EDUCATION LEAVERS WITH SOME WORK EXPERIENCE!
Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CLIENT ACCOUNT COORDINATOR.
As the CLIENT ACCOUNT COORDINATOR your role will assist with the set up on new client accounts. It is both a customer service and administrative focused role and therefore you must enjoy working with clients/customers. You must also be competent in using IT systems.
For the role of CLIENT ACCOUNT COORDINATOR, you will join an existing and growing team. Full training and support will be provided.
THE SALARY & BENEFITS
- Salary £21,000-£23,000 per annum, dependent on experience.
- Bonus scheme
- Job and salary progression available
- Monday to Friday office hours of 9am - 5pm on a permanent, full time basis
- Modern, polished offices
- 21 days holiday plus 8 bank holidays
- Government pension scheme and free on-site parking
THE JOB
The main duties included within the role of the CLIENT ACCOUNT COORDINATOR, are:
- Building strong relationships with customers and setting up their new accounts online
- Using the internal ticketing system to log customer queries
- Preparing and sending quotations to new customers
- Informing customers as to whether their credit application has been successful or not
- Completing relevant documentation and sending where necessary
- Calling customers to chase any paperwork they may be outstanding to complete the set up
- Working with an internal team of Account Managers to ease the on-boarding process
- Provide system training over the phone to new customers
- Raise any possible underwriting queries to senior management
THE APPLICATION PROCESS
Apply right now! By using the apply button on this page and attaching your CV.
THE AGENCY
A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.
Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.
Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.Job Title: Client Coordinator
Responsibilities:
- Serve as the main point of contact for clients, providing exceptional customer service and addressing any inquiries or concerns
- Coordinate client meetings, including scheduling, preparing meeting materials, and taking meeting minutes
- Maintain client records and ensure accuracy of client information in the database
- Collaborate with internal teams to ensure timely and accurate delivery of services to clients
- Assist with client onboarding and offboarding processes
- Prepare and distribute client reports and invoices
- Monitor client satisfaction and proactively address any issues or escalations
- Stay up-to-date with industry trends and best practices to provide informed recommendations to clients
Experience:
- Previous experience in a customer service or client-facing role is preferred
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience working with CRM software is a plus
We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. This is a full-time position with regular business hours.
If you are a motivated individual with a passion for providing exceptional client service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
