Operations and Administrative Representative

Looking for a great culture? We are looking for an Operations and Administrative
Representative(Remote/Local Candidate Required)

Thank you for your interest!

PestNation is a growing provider of professional pest control services in the Atlanta market. PestNation has been serving the Atlanta area for over three decades and is expanding its reach in South Carolina, Florida,
Tennessee, Virginia, Maryland, DC and beyond. Our priority is to provide local homeowners and buyers the necessary knowledge and confidence their home is protected.

Come join a company composed of great talent and high performers, supported by a strong and healthy culture that’s made PestNation an industry employer of choice!

The opportunity:

We are a fast-growing pest control company seeking a passionate and dedicated operations and administrative team member
to take part in our success. We provide our customers with excellent, reliable, and effective pest control solutions, and we need an administrative and operations representative who is confident,
servant minded and sales driven. Our Administrative and Operations Representative is the first point of contact for all our customers and therefore a key component in the success of PestNation.

Employment Type: Full Time

Impact and Importance:

The PestNation operations team member is a growth minded, go-getter ready to help the company grow and expand. This position has a direct impact on the success of PestNation by implementing and improving
processes, communication, team morale, and customer experience. Communication, fast-paced work, propensity to achieve, and being a good team player are vital to this role. PestNation’s operation team member
must be competent in all facets of administrative functions. The operations team member will be responsible for meeting goals for recurring revenue scheduling, cancellations, accounts receivable, and other items that will
help PestNation be successful.

Your Mission

Becoming a valued PestNation team member in growing and developing the company through support, contribution, leadership, innovation, and working within the framework of the culture of PestNation.

What you will do:

• Answer incoming calls
• Schedule service work
• Termite Inspection Scheduling/Rescheduling/Access issues
• Coordinating Termite Inspection Scheduling with PestNation Home Inspections and other HI companies once brought in
• Route Termite Inspections and Service Scheduling
• Send and Manage Service Agreements
• Post Service Orders
• Process Payments and Manage Collections
• Handle invoices and payments receivable
• Schedule and Manage Call Before Dig (811)
• Input and manage inspection Pronto reports and graphs
• Email work orders for inspectors daily
• Check emails for next-day cancellations in evening on rotational basis
• Check voicemails/emails for urgent issues and inspection schedules on weekends on rotational basis
• Monthly Sentricon/Dow report
• Monthly State Report for Department of Agriculture
• Completing tasks deemed necessary by PestNation management.
• Complete training initiatives deemed necessary by PestNation management.
• Maintain full registration with the Georgia Department of Agriculture and all Continuing Education requirements.

People Interactions

• C Level
• PestNation Team

Leadership Responsibilities

• Self – we lead others through leading ourselves. This means we take responsibility for our job, our tasks, and we accept the praise and the blame for the results. We work towards continuous improvement through personal growth, through improved communication with our team, and by working to provide higher levels of customer service to improve the customer experience.
• 360° Leadership of PestNation Team – lead above, side to side, and below.

Key Skills

• Strong written and verbal communication
• Ability to develop and follow processes
• Excellent organizational and administrative skills
• Ability to develop strong relationships with the PestNation Team
• Technology skills – PestPac, MS Office, ISN, Zoho CRM, Front Email, TextRequest, Nextiva
• Concerned about doing things the right way
• Learning based
• Proven ability to succeed

Training and Development
Initial training will be completed in the office with multiple people to learn all functions of the administrative and operations side of PestNation. It will also be imperative to observe and understand the basic function of our
inside sales process. Additional field trips to see PestNation services may also be included in training. Initial training is typically two weeks. Once initial training is completed, the expectation will be that work activities
will be completed without a lot of additional help or training.

An optional Leadership Development, LeaderLaunch, program is available to all Team Members and occurs
once a month.

What you will get:

• Competitive starting pay
• Fully remote work
• A growing company that encourages leadership development and promotion.
• Knowledgeable, encouraging, and present leadership.
• Family friendly culture with regular employee events/gatherings.
• To be part of an inclusive and community-minded organization.
• Ongoing training and personal learning opportunities.
• Be supported by caring teammates who like to have fun!

What we are looking for:

• High school diploma, GED, or suitable equivalently.
• Ability to pass a background check and drug test.
• An awesome self-starter with ambition to grow and motivation to succeed!
• A service-oriented team member who is passionate for building business and strong relationships.
• Demonstrated ability in meeting objectives and goals.
• Impeccable interpersonal communication along with verbal and written skills
• Timely responsiveness and excellent follow through.
• Excellent organizational and time management skills.
• High speed internet connection required.
• Distraction/noise-free environment required.
• Experience and understanding of how to work and collaborate with a remote, distributed team preferred.
• Experience in the real estate and pest control industry is a plus!

PestNation Core Purpose:
We turn ordinary home services into extraordinary experiences by delivering a high level of care, communication, and
professionalism.

PestNation Core Values:

• Opportunity Is Knocking Creating opportunity for our team members and clients is the major driver for all that we do. We continually expand our vision for personal and professional growth, leadership, business expansion, ?nancial literacy, and philanthropy.
• People For The Win We always do the right thing for people. Caring for team members, family members, clients, and our communities is top of mind, and we encourage family ?rst, showing up big, leading with energy, and having fun together. Our team has a positive attitude, supportive atmosphere, and open communication.
• Ready. Set. Grow! We learn and make mistakes as we commit to grow together and we are unafraid to ask for help when needed. We strongly believe in providing a platform for the personal, professional, and leadership development of our team while allowing each to develop a growth mindset that crushes comfort zones.
• Change Is The Name Of The Game Rapid change is inevitable in today’s world, so we choose to embrace it by encouraging innovation and adaptability. We strive to thrive in uncertain times while making the organization and the people within stronger.
• Always Not Waiting While others wait, we take action. There is no perfect time or situation to move forward as we are committed to progress over perfection. No matter what, we show up, work hard, and get results.

Residential Inspector of America is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members.

For more information about PestNation, visit our website at www.pestnation.com

Pay (Range/Exact Amount): Base Hourly ($31,200-$39,520)

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Launch Pad Home Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.




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