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At IKEA, it is so much more than a job.

We have some fantastic opportunities that have come up for co-worker roles in our Customer Relations team based at our Bristol store.

We are offering a full-time (39 hours a week) contract, and part-time contracts.

WHAT WE OFFER

• Living Wage Foundation Employer (£10.90 basic hourly rate).
• We operate 7 days a week, and there is an expectation that you are able to work evening and weekend shifts at times that work for you.
• We will do our best to accommodate your availability, and have various contract sizes on offer, and this can be discussed at interview.

• For our full-time contract, there is an expectation that you can work every second weekend.
• For our part-time contracts, there is an expectation that you can work 3 in 4 weekends.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
• 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.
• Free on-site co-worker parking at our IKEA store.
• We provide you with our lovely IKEA uniform and all the tools you need to work with us.
• Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
• A wide range of family-friendly policies and benefits, including generous annual leave.
• Commitment to your development at IKEA starting from day one.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• Life Assurance, enhanced statutory pension contributions, and interest free loans.

WHAT YOU'LL NEED TO HAVE
We are looking for someone who is confident in approaching customers and treats them in a polite and friendly manner. The ideal candidate will have a passion for people, an eagerness to learn and will embrace change with a solution-orientated approach.

For this role, you will be working in Returns and After Sales, and so you will be able to act in a calm and professional manner, especially at challenging times. You will have emotional resilience and work through the IKEA Values.

At least 6 months of experience in a customer-facing role is desirable for this role.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same. We have options in our Customer Checkouts and also Returns and After-Sales. You will aim to create a positive experience for our customers, so they will want to return and shop with us again over time.

• You provide an efficient and accurate shopping experience in various areas of the store.
• You ensure that payments are handled in a reliable, efficient, accurate and friendly way.
• You build loyalty by ensuring customers have an exceptional shopping experience.
• You will look after our Click and Collect service by checking orders are accurately picked and delivering goods to customers in the car park.
• You will work with and resolve any customer product returns or exchanges, and provide after sales support.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step: Please attach an updated CV with your application so we can get to know you better.

Second step: If successful, you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email Ari at [email protected] and I will be happy to help!