customer relations Heywood, England
Job description
Customer Service and Web Assistant
Must be fully Available and Flexible
General working hours are Monday – Friday 8-4.30 – Seasonal periods may change to include evening and weekend work.
Based at head office on heywood distribution park (ol10) – please note no public transport links are available in this area so reliable transport is essential
THE COMPANY
Here at Hurleys we are a family run fashion; independent retailer, which has been running since 1955! We are incredibly proud of our history and achievements, and want to continue to work hard as a team to keep to excelling the business and make it all that it can be. As one of the few family run independents still around today we need an optimal team who can work together spotting and maximising opportunities to propel forward and continue to be a competitor in today’s market.
ESSENTIAL REQUIREMENTS
· Excellent organisational and communication skills
· Trustworthy and efficient
· Computer literate
· Great attitude and willing to work hard
· Experience in Customer Service
· A team player who is happy to assist in other areas of the business when necessary
· Must be flexible around seasonal periods when weekend/evening work will be required.
IDEAL REQUIREMENTS – PREFFERED BUT NOT ESSENTIAL
· Experience in managing people and working in a fast paced environment
· Experience using an E-commerce platform
· Experience using an EPOS system
KEY RESPONSIBILITIES
· Working with & supporting Manager in the day to day running of the department.
· Efficiently handling customer returns and putting items back into stock.
· Processing faulty returns and liaising with the brand to obtain a credit
· Handling customer queries appropriately & efficiently.
· Processing and fulfilling orders.
· Minimising wastage within the department of supplies, time, processes etc
· Picking and packing orders to our high standard of quality and speed when required.
BENEFITS
· Free on-site parking & hot drinks
· Bonus scheme
· Quarterly work socials
· Staff discount/Allowance after probationary period
· 28 days paid holiday inc. bank holidays
· Friendly family-owned business
UP FOR THE CHALLENGE?
To apply please email your CV and cover letter
The application period will close Sunday 2nd April.
Due to volume of applications, we are only able to contact successful applicants.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week
Salary: £10.42 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Heywood: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
- Computer skills: 1 year (required)
- Computer literacy: 1 year (required)
Work Location: In person
About Hurleys (UK)
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.hurleys.co.uk
