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Stockport

19/07/2023

We have an exciting opportunity for a Sales and Customer Service Advisor to join the team at Terraplas, the Pioneers of Turf Protection and the Leading Provider of Temporary Stadium Flooring.

Sales and Customer Service Advisor
Stockport (or Altrincham if required) with Hybrid working

Full time, permanent
£30,000 - £40,000 per annum
Full driving licence required

Please Note: Applicants must be authorised to work in the UK

Terraplas, the world's No.1 for Turf Protection, is seeking a motivated individual to join our Sales & Customer Service team. We have been at the forefront of developing and manufacturing temporary flooring systems for over 30 years, ensuring high-quality stadium turf remains intact during large-scale events. As the original innovator of turf protection techniques, we have a proven track record of success, with renowned venues, including Wembley Stadium, placing their trust in our expertise.

At Terraplas, our objective is to provide premium solutions that enable stadiums and arenas to host a wide range of events and maximise revenue generation without compromising the integrity of their playing surface. We understand the importance of maintaining a truly multi-functional facility while avoiding the need for costly repairs and replacements. By joining our team, you will contribute to the success of our clients' events while ensuring their turf remains in pristine condition.

About the role:

As a Sales & Customer Service representative, you will enjoy a hybrid work arrangement, primarily based from home with regular meetings and updates at our Stockport Head Office. During the initial three months, you will undergo comprehensive training at our Stockport location for up to 3 days each week.

Responsibilities:

Respond to customer inquiries promptly and professionally, both online and over the telephone.
Collaborate with the General Manager and potential clients to identify specific requirements.
Calculate costings and generate accurate quotes.
Support the General Manager in issuing quotes and providing relevant literature to prospective clients.
Maintain up-to-date records on Salesforce and ensure timely follow-ups on notes and reminders.
Liaise with distributors to offer partner support and provide quotations as needed.
Assist in integrating Terraplas items onto the Sage system and explore opportunities for process automation.
Coordinate tradeshow participation, including the preparation and distribution of marketing materials.
Represent Terraplas at tradeshows and conferences in the UK and internationally when required by the General Manager.
Collaborate with the General Manager and Marketing Team to update literature, enhance the website, and expand social media presence.
Work closely with the Sales Coordinator and Logistics Manager to deliver exceptional customer support.

Qualifications:

A degree-level education is desirable, but not necessary.
Minimum of 3 years' experience in a sales environment.
Proficiency in Salesforce and MS Office, particularly Excel, Word, and PowerPoint.
Excellent written English skills.
Possession of a valid driving license (will need to ensure insurance coverage for business travel).
Passport holder.
Strong telephone manner and interpersonal skills.

Join Terraplas today and become part of a dynamic team dedicated to delivering premium turf protection solutions. Together, we will ensure stadiums and arenas can host unforgettable events while preserving the integrity of their playing surfaces.

Benefits:

Hybrid working.
Competitive company pension contribution.
Healthcare cashback scheme.
Wellbeing incentive.
Cycle to work scheme.
Computer scheme.
25 days holiday + 8 bank holidays.
Death in service.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Sales, Sales Advisor, Customer Service, Customer Relations, Customer Service Advisor, Customer Assistant, Customer Service Representative, Sales Admin, Sales Administrator, Administration