customer relations Chelmsford, England
Job description
Due to expansion, we have a permanent job opportunity available for a Customer Service Advisor, based in Chelmsford, offering a guaranteed salary of £22'604, plus bonus and benefits.
Benefits include 22 days holiday per year, plus bank holidays (8 days a year), plus your birthday off (1 day), which totals 31 days per year. You will also receive a company pension scheme and a death in service lump sum payment benefit. In addition if desired child care vouchers are available, a cycle to work scheme is available and a bike rack is also available on site if you cycle to work. They also operate a car benefit scheme with discounts to lease a car and other discounts for your own car such as service / parts etc if needed. They have a car parking scheme, with a local parking agreement in place, which is £40 per month, with a £20 contribution from the employer paid monthly. Career development opportunities and a full training plan is also in place to support you.
You will be based in an open plan office work environment, working for one of the largest top ten car dealerships in the UK. In this role you will be working within a friendly team and you will receive full training and support. As the Customer Service Advisor, you be answering incoming telephone calls, make outbound telephone calls, provide exceptional customer service, and update their CRM vehicle database. You will book car service appointments for their car dealerships and answer any questions customers may have regarding services available and options of purchasing a new car etc. As the Customer Service Advisor you will also maintain regular contact with their customers, to advise them of key moments in their vehicle ownership and introduce them to other offers that will be of interest to them.
In this role you will work forty hours per week, on a well-planned rotating three-week rota. You will work Monday to Friday 8am to 4.30pm, or 8.30am to 5.00pm, or 9am to 5.30pm, or 9.30am to 6pm. You will also work 1 in 3 Saturdays from 8.30am to 2.00pm.
This is a great opportunity for someone looking for an office based Customer Service Advisor role, working for a well regarded reputable employer.
To be considered for this opportunity you will need…
A minimum of six months customer service experience, from any work environment.
Flexibility towards the working hours.
A motivated and enthusiastic team player.
To be computer literate and confident to learn new systems.
Job Type: Full-time
Salary: £22,604.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Chelmsford: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
