customer relations Truro, England
Job description
First Bus are looking for a Customer Service and Site Assistant
We are looking for someone with excellent organisational skills, a personable manner and a can-do attitude. From general advice and support for customers to general housekeeping and monitoring of the site(s). The successful candidate will be required to work shifts Monday to Saturday between the hours of 06:15am to 20:45pm on a rota basis
What will you be doing?
- Replacing out of date cards (and transferring remaining credited trips to new card)
- Available to acoomodate to late night shopping hours
- Manage any lost property
- Provide customer information
- Responding to customer emails
- Opening and closing of the site gates
- A.M. unlocking and P.M. setting of alarms in the buildings at both sites
- Assisting visitors to site, contractors for repair and maint. etc.
- Respond to any accidents on site (First aid and vehicle incident training will be provided)
- Report number of trucks using overflow carpark for charging purposes
What are we looking for?
- SIA Licence (preferred but training can be provided)
- Organisation and planning
- Problem-solving skills
- Effective communication
- Attention to detail
- Customer service experience
What can we offer you?
- Free bus pass for you and your family on joining
- 25 days Annual Leave + Bank Holidays
- First Xclusives – Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
- First My Rewards - Discounted train travel for you and your family after 6 months service – travel as far as London or Edinburgh for £6!
- Generous pension and shares scheme
- Employee Assistance Programme – 24hr, 365 days a year mental health support
Welcome to First Bus
At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.
And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.
Apply now! We look forward to receiving you application.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
