customer relations Omaha, NE
Job description
Do you have a knack for helping others? Are you someone who enjoys bringing a positive and optimistic attitude to help others find the best solution? If so, we encourage you to apply for the Customer Service Representative position at FiberFirst. This role is an invaluable part of the success of FiberFirst and will serve as an intermediary for customers, service, billing, technical, sales and other departments. You will be managing specific pre-sale and post-sale activities that will help maximize customer satisfaction and provide a successful onboarding for new clients. Ready to take the next step in your career? Come apply today!
What You’ll Be Doing:
- Inbound/outbound call center support through telephone and chat queue.
- Responsible for the submission, ownership, escalation, and status communications of CARE, Billing, MACD, and Credit, ticket submissions.
- Serve as first point of escalation for customer call ins.
- Coordinate with other departments to resolve service, support, or billing issues.
- Negotiate price and terms for customer sign-ups and retention.
- Support team with either inbound or outbound calling campaigns.
- Maintain detailed, accurate account records in customer database and customer activity.
- Ensures all customers are satisfied with full resolutions provided following internal customer activities.
- Act as customers primary point of contact regarding day-to-day support, service issues or outages.
- Aggressively and proactively provide the highest level of customer support.
- Perform any other work duties upon request of management.
- Assist with special projects
Who You Are:
- Positive, winning attitude, strong work ethic and teamwork.
- You have a track record for having good punctuality.
- You have excellent verbal and written communication skills.
- You have the ability to multi-task and work on numerous projects at once.
- You enjoy going above and beyond to ensure customers are taken care of.
Job Requirements:
- High school diploma or GED
- Must have two years of experience working in customer service
- Minimum of two years of experience working in telecommunications
- Basic knowledge of Microsoft Office (Outlook, Word, Excel)
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to sit, talk, and listen.
- The employee is occasionally required to walk, use of all upper extremities in the operation of objects, tools, or controls.
- The employee must occasionally lift and or move up to 50lbs.
- Specific vision abilities required by the job include close vision and the ability to adjust focus.
- The position may require up to 10% meeting participation, 45% computer work in an office cubicle environment and 45% telephone correspondence.
What’s in it for you?
We truly value our employees and put their well-being first! Here we provide the following:
- Collegial environment of talented professionals
- Growing and well-funded company
- Medical and Dental Plan
- Vision Plan
- PTO
- 401(K) with company match
About Us:
With 100+ years of combined experience, our team has built some of the country’s largest networks. Now we’re bringing the fastest, most reliable multi-gig fiber network to Texas, Arizona, and Nebraska. We work quickly and efficiently to install fiber all the way to your door – we don’t cut corners with copper cables. And we leave your property even better than we found it.
Job Type: Full-time
Pay: From $18.00 per hour
Experience level:
- 1 year
Shift:
- 12 hour shift
Weekly day range:
- Every weekend
- Weekends only
Work setting:
- Call center
- Remote
Work Location: Remote
