customer relations Horsham, England
Job description
In a Nutshell
The purpose of this role is to identify and convert membership opportunities through generation of leads, development of appropriate relationships and the application of positive closing techniques whilst working within company guidelines and demonstrating the vision and values therein.
Main ResponsibilitiesLots to do but lots of fun
- To maximise all sales opportunities for the Spa and for South Lodge Hotel
- To source potential leads for Spa members (through enquiries from day visitors of guests, database marketing, networking etc)
- To develop further ideas to generate leads, and work with the Spa Operations Manager to develop those ideas
- To ensure that all activities position The Spa as the number one Spa in the UK
Communication
- To ensure that all leads are being passed on from all relevant departments within the Spa and Hotel
- To provide a short weekly report on leads generated, tours completed and members converted
- To ensure that Spa Manager, Spa Reception and the Marketing Team are aware of your weekly timetable
- Attend Spa Operational Management meeting with membership updates
Conversion
- To invite potential members for a full tour of The Spa and Hotel facilities whilst promoting the benefits of membership
- To convert members without using give-aways, discounts or promises that cannot be fulfilled. Membership should be sold on the basis of the value and benefits it provides
- To organise where necessary, and attend any promotional events that you or management see fit
Are you right for us?
Our successful candidate will have…
- Previous Health/Fitness, Spa, Golf membership sales experience
- Strong sales focus
- Drive and determination to meet targets
- Exceptional organisational skills
- A professional and friendly telephone manner
- The ability to work well under pressure
- A high standard of PC skills
- Confidence in working to their own initiative
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
