customer relations Manchester, England
Job description
Why EposNow…
Epos Now is a market-leading Fin-Tech business with a growing international presence. As a cloud-based software provider, our passion is to help small businesses grow and thrive.
We proudly deliver a top customer service experience to our customers across the world, with offices in USA, Australia, and the UK. And our success is evident: our company is now moving towards an anticipated 2022 initial public offering (IPO).
Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service.
We are quickly expanding our customer service teams to support future growth - it’s an exciting time to join!
In the role, you will do?
- Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
- Use your passion for customer service and your exceptional communication skills to ensure your Epos clients have a positive and memorable experience.
- Listen to customer needs and identify opportunities
- Deliver awesome service
What do you need to apply?
- A passion for providing an exceptional customer experience
- Outstanding communication skills
- The drive to excel
- Adaptability and willingness to learn
- Confidence and a positive attitude
What might help your application?
- Phone based customer service/ sales experience
- Previous experience exceeding targets/KPIs
- Demonstrated ability to problem solve with customers
What will you get in return?
- Competitive salary + an attractive incentive component!
- One month fully paid induction training + ongoing training opportunities
- Work from home
- Career progression opportunities – our philosophy is to promote internally
- Loads of employee benefits through our award winning program!
- On target earnings
- Commission, bi-annual bonus and Equity scheme
For a career that’s great from Day One and gives you plenty of opportunities for growth, choose EposNow
If you are ready to begin your career with us, please "APPLY NOW".
Please note you must be local to Manchester for this role
Job Types: Full-time, Permanent
Salary: From £24,150.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
- Work from home
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Yearly bonus
Application question(s):
- Are you based in Greater Manchester?
Experience:
- Customer Service: 1 year (required)
- Technical support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (required)
Work Location: In person
Reference ID: UKServNgts
About Epos Now
CEO: Jacyn Heavens
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.eposnow.com
Year Founded: 2011
