customer relations Liverpool, England
Job description
We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our valued customers. As customer service main duties will include answering inquiries, resolving concerns, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, be a good listener, and possess a customer-centric mindset.
Responsibilities for customer service:
- Resolve customer concerns, providing accurate information and effective solutions.
- Assist with order management, including processing, tracking, and modifications.
- Maintain a comprehensive knowledge of our products/services to address customer questions.
- Handle customer complaints professionally and work towards satisfactory resolutions.
- Document customer interactions and maintain accurate records in our system.
- Collaborate with other team members to improve customer service processes.
Requirements:
- High school diploma/GED.
- Proven experience in a customer service role is preferred.
- Strong communication skills, both verbal and written.
- Ability to remain calm and patient in challenging situations.
- Good problem-solving skills and attention to detail.
Join our team and make a positive impact on our customers' experience. Apply today by submitting your resume, and let us know why you believe you would be a great fit for our customer service team.Position: Customer Service Representative
Job Type: Full-time
Salary: £20,826.00-£22,121.00 per year
Benefits:
- Company events
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person
