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At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

As a Customer Support Representative, you will answer help desk telephones and chat for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

Provide technical support to users for basic computer related technical problems. Enter tickets into the call tracking tool; ensure information is accurate, prioritized and assigned to a queue.

What you will do:

• Answer telephones and chats to respond to basic customer questions and/or forwards call to appropriate personnel.
• Record call on account history record with results of the inquiry; initiate required confirmation without direct supervision. Research customer inquiries and responds to appropriate parties in a timely manner.
• Process customer request, returning telephone messages, sending mail documents, or using other related communication.
• Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls, process requests and update account history with results of inquiry to include proper documentation.
• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Perform data entry and matches document to appropriate accounts to ensure up to date and accurate information.
• Review client reports on a weekly basis to ensure data integrity; prepares and submit report to management.
• Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Who you are:

• High school diploma or G.E.D. or related experience.
• up to 3 years of customer service or other telephone experience.
• Experience working with computer software, and telephone technology.
• Experience working with help desk software (ticket systems).
• Business and analytical problem-solving skills.
• Excellent communication skills, verbal and written.

Work Environment

• Remote: At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.

• Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.