customer relations

customer relations Redcar, England

Drinksworld trading as Morrison Daily
Full Time Redcar, England 21674 - 12.04 GBP HOURLY Today
Job description

Team Leader – Job Description

Reports to: Store Manager

Our Company

At Drinksworld we provide excellent standards and service to our customers, and we know that the experience our customers receive will only be as good as the people who deliver it, and this is where you can get in on the action!

While each position is critical to our success, the real power comes in the creation of a team and teamwork as this is what makes us the success we are today, and a bigger success tomorrow.

Key Purpose of the role:

To support the Store Manager in the day-to-day management of the store, both sales floor and Back of House, executing all financial and food safety obligations to the highest standard. always Leading by example; creating a customer focused environment, anticipating their needs along with enthusiasm and professionalism, to drive repeat business, success, and brand loyalty.

Responsibilities include:

  • Manage and supervise customer service assistants.
  • Support the Store Manager to oversee all day-to-day store operations to ensure all Company standards are adhered to.
  • Creating short- and long-term business plans that maximise sales in line with budgets and forecasts.
  • Support the delivery of all key training with the store Manager, identifying training needs and capability gaps within the team.
  • Ensure that all audit requirements are adhered to, including Health and

Safety, Food Safety Audits, Stock take, EHO and Financial Audits.

  • To build and maintain a capable team of colleagues, driving the team towards the business objectives.
  • Support the manager to control costs without compromising standards and the customer experience.
  • Working Back of House when necessary.
  • Your store will be always safe and you will ensure that it complies with legislation regarding Security, Health & Safety and Hygiene and Licensing laws.
  • Take responsibility to ensure that all employees are trained to the minimum legal requirements.
  • Communicate key messages to the team.
  • Talk to and gain feedback from customers, dealing appropriately with any complaints.
  • Get involved in team meetings.
  • Motivate the team through recognition and positive feedback.

Personal Attributes:

  • Friendly and approachable
  • Excellent organisation and time management
  • Enthusiastic and motivated with a good sense of humour
  • Strong communication skills
  • Takes pride in personal appearance

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: From £10.42 per hour

Benefits:

  • Employee discount
  • On-site parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Redcar, TS10 4NY: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail management: 1 year (preferred)

Work Location: In person

Reference ID: Redcar 1

customer relations
Drinksworld trading as Morrison Daily

Related Jobs

All Related Listed jobs

Full Time Waiter/waitress
Chateau cafe Bishops Stortford, England 16800 - 19540 GBP ANNUAL Today

Bring drinks and/or food to customers in a timely manner. Take orders from customers at the process table. Recommend menu items to customers.

Imaging Assistant
Wye Valley NHS Trust Hereford Today

We are looking for an enthusiastic, individual to join our existing team of imaging assistants in Radiology. You will need to be able to work effectively in a team, often under pressure whilst...

Private Banking Executive-Secondment
Barclays London, England Today

Highly articulate with excellent client facing sales skills. Handling incoming mail, faxes, and phone calls from clients, interacting with the relevant

General Manager
Peachy Queen London, England 30000 - 35000 GBP ANNUAL Today

Happy to get behind the bar if the family needs you on a busy Saturday evening. Come up with ideas to make your bar the place to be.

Pet Shop Retail Assistant
Furmily London, England 15 GBP HOURLY Today

Greeting customers as they enter the store and providing assistance with any questions they may have. Experienced dog sitter with minimum 1 year experience or