customer relations Cramlington, England
Job description
ABOUT DISTURBIA
Disturbia is a fast growing, independent UK brand specialising in alternative, subculture led fashion.
We are looking for like-minded individuals who will thrive in an independent, creative role who want to have a vital part in the management and development of the brands digital marketing channels.
Disturbia is committed to achieving a working environment which provides equality of opportunity and freedom from discrimination, providing a supportive environment which enables staff to fulfil their personal potential and creativity.
We aim to remove unfair and discriminatory practices within the Company and encourage full contribution from our diverse community.
THE ROLE
The Customer Service Advisor will support the continued growth of the business, resolving all customer queries and ensuring that customers are satisfied with the company’s service or products.
Working closely with the wider Customer Service team, the successful candidate will ensure success by delivering the value defined in the Job description.
This is the perfect opportunity for a motivated and experienced individual with a track record of success, looking to further their career.
You will make up part of a UK-based company with a global mindset, striving for our online community to be a place of total inclusivity, as well as a movement of people who dress, think and act outside the box of normalcy.
RESPONSIBILITIES
· Provide excellent and articulate customer service across all channels including telephone, email, live chat and social media inboxes
· Providing information about new and existing products and services
· Performing administrative tasks as assigned by Customer Service Manager
· Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations
· Liaise with our distribution centre to investigate and resolve shipping related enquiries
· Populate daily operational reporting logs to allow for strategic growth
· Represent the Disturbia brand at all times
THE PERSON
The ideal candidate will have a genuine passion for what Disturbia is aiming to achieve as an organisation and the ability to be decisive, open and specific, whilst promoting acceptance, inclusion and respect.
They should be a fast learner and be dynamic in their approach as they will need to react quickly to ever changing environments.
Finally, they will be charismatic and confident, happy interacting with different audiences and peers.
EXPERIENCE
· At least 2 years experience in a similar role
· Proficient on computers and with Excel spreadsheets
· Excellent ability to work to deadlines while maintaining efficiency
· Ability to work independently to manage the work load efficiently; good time management skills are imperative
· Great communication skills, both with customers and the team
· Remain both professional and friendly throughout your communications, maintaining a positive attitude at all times
· The ability to empathise with customers and seek to find resolutions quickly
· The role is likely to involve shift work in the near future (early/late shifts) to accommodate our International customer-base
BENEFITS
So, why join Disturbia?
Along with our excellent attitude and our great team spirit, we regularly reward our team members for their outstanding work ethic.
We also offer:
· Competitive Salary, subject to skills and experience, with potential bonus and paid overtime
· Annual leave base starting at 20 days per year (+ bank holidays), plus Birthday off work, and ability to accrue holidays with each years’ service
· Free Parking
· Generous staff allowance and discount
· Free fresh fruit, snacks and drinks in office
· Individual social fund· Bi-Annual Paid team outings
· Regular pay reviews
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: Customer Service Advisor
