Customer Relations

Customer Relations Gloucester, England

Clarkson Evans
Full Time Gloucester, England 10.56 - 22000 GBP ANNUAL Today
Job description

Location

Gloucester

Employment Type

Full Time

Salary Details

From £22,000
We offer a Company pension scheme, life assurance and a discretionary bonus scheme. Staff receive subsidised gym membership, free fruit is provided in the office and we have a support and counselling service available to all employees. We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.

Details

We’re looking for a well-organised team player with a ‘can-do’ attitude to join our busy, friendly and supportive customer care team.

We wire homes for the major national house builders and it’s important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you’ll play a key role in making sure we keep our customers happy and deliver the efficient service they’ve come to expect.

Our customer care team is a vital part of our business and puts us one step ahead of our competitors. If you’ve got the passion to help us continue exceeding our customers’ expectations, we’d like to hear from you. Full training will be provided and as you develop within the team there will be opportunities for progression.

Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process. We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing [email protected].

Responsibilities

  • Handle customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service

  • Schedule engineers’ calendars and daily workloads.

  • Maintain regular contact with customers and builders to develop strong working relationships

  • Generate quotations for chargeable works.

  • Raise invoices and investigate invoice queries

  • General administration

  • Required Experience

    Previous office experience is desirable although not essential as full training will be provided for the right candidate.

    Required Skills and Attributes

  • Impressive communication and organisation skills

  • A great telephone manner, combined with the confidence to pick up the phone and speak to customers, engineers and homeowners

  • Good attention to detail and a conscientious approach

  • Strong IT skills desirable but full training will training will be given

  • Application Close Date

    Applications will close as soon as sufficient applications have been received.

    About Clarkson Evans

    CEO: Lindsey Young
    Revenue: $25 to $50 million (USD)
    Size: 501 to 1000 Employees
    Type: Company - Private
    Website: http://www.clarksonevans.co.uk
    Year Founded: 1981

    Customer Relations
    Clarkson Evans

    http://www.clarksonevans.co.uk
    Gloucester, United Kingdom
    Lindsey Young
    $25 to $50 million (USD)
    501 to 1000 Employees
    Company - Private
    Construction
    1981
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