customer relations Cheadle, North West England, England
Job description
Salary: £21,742.50 - £22,000 (depending on level of experience, training and qualification)
Customer Service Advisor
Full Time - Permanent
Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
We have an opportunity for a Customer Service Advisor to join their team of staff in the Credit Control department.
This is a full time role for 37.5 hours a week. 09:00-17:00 Monday to Friday
Applicants should meet the following criteria:
- Motivated to implement/deliver on time to quality standards, with strong ability to prioritise tasks effectively
- Initiative and flexible to new ideas and ways of working
- Highly energetic and driven to succeed
- Able to stay calm and work efficiently under pressure
- Able to manage information of a confidential nature
- Experience of working in the customer services industry or call centre environment would be advantageous but not essential.
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
Microsoft Office (Excel, Word, Outlook)
Duties of this role include:
- Support the helpdesk team to deliver a consistent, efficient, accurate and polite service to our patients.
- Manage patient enquiries to a high standard
- Support change of business processes to improve overall efficiency.
- Ensure compliance with statutory obligations and company policy.
- Ability to work within other areas of the department if required
- Complete ad-hoc requests from the management team.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
To secure the maximum salary band, candidates must demonstrate they meet all the job criteria fully.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”
