customer relations Chorley, England
Job description
Due to expansion we are looking for an Online Customer Service/Digital Sales Advisors to join our Team!
We have availability for a truly flexible role, with the option to choose the hours you can do, around the hours we have available. This role is to provide absence cover for the Digital Team, so different shifts will be available on an ongoing basis.
We have shifts available each week, but they may depend on time and number of hours; you will have the choice as to whether to accept the hours offered. Our team works from 7am to 11pm, every day of the week so options will range from mornings, mid-day, and later afternoon into evening hours, on week days and weekends.
The department is responsible for handling inbound/outbound customer enquiries via all our digital platforms, including live chat, our website, Facebook and third party website leads including AutoTrader, Car Guru, Hey Car and many more. As always, our customers will be dealt with in an efficient, friendly and professional manner.
All equipment will be provided, and full training will be given, customer service experience is highly desirable with sales knowledge being essential.
KEY RESPONSIBILITIES
- Following the Company process 100% of the time.
- Maintain a fast response to all online and live chat enquiries.
- Maintain excellent customer relations and rapport building.
- Manage multiple in put on various systems.
- Compliance with industry standards/processes.
- Demonstrate the Chorley Group family ethos of 'Big Enough to Cope, Small Enough to Care'
MINIMUM REQUIREMENTS
- Customer service experience is essential
- Ability to deliver an excellent customer experience
- Experience in using typical IT systems
- The drive to self-motivate and hit your team and personal response targets
- Great written communication skills
- The ability to multi task effectively
- Prioritising workload
- Ability to work productively on your own
- Sound time management skills
If you are interested in this role we would love to hear from you! Please feel free to call our HR Team on 01257 240624 to discuss further.
Job Type: Part-time
Part-time hours: 0-40 per week
Salary: £10.18-£10.42 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Chorley: reliably commute or plan to relocate before starting work (required)
Work Location: In person
