customer relations Pittsburgh, PA
Carnegie Mellon University
Full Time
Pittsburgh, PA
52990 - 36652 USD ANNUAL Today
Job description
The HUB at Carnegie Mellon University is searching for a Student Services Specialist. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by providing critical support in assisting undergraduate and graduate students and their parents related to their enrollment at CMU.
Carnegie Mellon benefits from an exceedingly diverse student community and all staff members exhibit a high degree of sensitivity and comfort in working in a cross-cultural environment. You must offer well-honed interpersonal skills, accuracy and attention to detail, flexibility on a daily basis, and knowledge of university enrollment procedures as well as a service-oriented approach to helping students and parents. You will also be expected to seek out information within Enrollment Services or on campus in order to re-direct student inquiries, if needed. This position attains an understanding for the inner-workings of the university environment, while offering and expecting opportunities for taking initiative and process improvement.
Core responsibilities include:
- Provide services including, student requests for on demand/walk in transcripts, documents for pick up, signing of loan checks and promissory notes, collection of financial aid documents, collection and distribution of student enrollment and financial aid verification, etc.
- Informed on the following processes and can assist students and parents with the financial aid process and eligibility requirements, basic registration information regarding cross registration, add/drop process, withdrawal and leave of absence, change of grade, etc.
- Responsible for the day to day operations of the ID Card Services station
- Collect payments and provides students with receipts for all student account payments which includes cash, check and credit card payments received through the mail, phone or at the front counter
- Familiarize students with online services to streamline student requests and increase efficiencies.
- Provide various administrative duties that assist with smooth functioning, including filing, emailing to students with reminders about pick-ups, stocking copiers and printers with paper, distribution of correspondence according to the College-based advising model, etc.
Qualifications:
- Associate's degree required; combination of education, training and experience will be considered
- Minimum one year administrative and customer service experience required; previous university experience preferred
CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see
Minimum Requirements to Return to Campus for details
regarding the university’s current COVID-19 mitigation requirements.Location
Pittsburgh, PAJob Function
Enrollment and RegistrationPosition Type
Staff – RegularFull Time/Part time
Full timePay Basis
HourlyMore Information:
- Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
- Clickhereto view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
- Statement of Assurance
