customer relations Manchester, England
Job description
Start Date 21st August 2023
Salary: £22,500
The role will be offered as a 12-month fixed term contract with a view to being offered permanent upon successful probation period.
Hours: 37.5 hours Monday to Friday between the hours of 8am to 6pm.
Please note this is an office based role. Our office is located in city centre Manchester office on Oxford Road. Home working options are offered when you have been working in the role for 6 months.
We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work. We’re constantly striving to ensure that our people are proud and happy to work here.
What you'll do
The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies. Where needed, you could also be completing administration work.
In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints. Some of the callers may be unsure of the information they require and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose. Training is 6-8 weeks and full time hours.
What we are looking for:
- Previous experience in a customer service role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload
- Someone who is punctual and reliable
Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 6 years of reference checks.
What’s in it for you?
- A competitive basic salary of £22,500
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services
What we hope you will do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £22,500.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 21/08/2023
