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Post Ref: CC722

Please note: Priority applicants will be seen in the first instance.

The Healthy Homes Service supports low-income homeowners and private rented tenants make their homes warmer, healthier, and cheaper to heat, providing energy efficiency improvements, essential repairs and affordable financial assistance.

A new Customer Service and Reporting Officer is required to join the service to help us to deliver work that supports the Council’s key objectives of reducing inequalities, tackling the climate emergency, and making strong and thriving towns and places.

The successful applicant will be working mainly on the Home Upgrade Grant Phase 2 (HUG2) project which will provide insulation, ventilation and clean heating improvements to low-income households that don’t use gas to heat their homes. They will deal with all customer enquiries and referrals from frontline other council services and partner organisations, providing support to residents, collaborating closely with other team members and contractors to ensure work is carried out in a timely and efficient manner. They will also collect, collate, and monitor contractor performance data, working closely with the Housing Project Manager to manage the HUG2 scheme through to successful completion.

If you have good customer service skills and are a confident and clear communicator, we will welcome your application. You will have good organisational skills and be able to prioritise and manage your own customer caseload, ensuring customers are fully supported through their applications for works to their homes.

Your application will clearly demonstrate your understanding of the role profile and the Council’s key objectives, and how your skills and experience make you a strong candidate for the position.

For an informal discussion about the role, please contact:

Richard Armitage, Sustainable Housing and Environment Manager on 07766 465475, or

Chris Green, Deputy Principal Manager, Healthy Homes Service on 07920 086913

Interview Date: Tuesday 12 September 2023

We may utilise digital interview methods.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

As part of our Vision 2024 we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.

All applications are anonymised before being seen by the selection panel.

We reserve the right to close the post in the event of high levels of response. You are advised to submit your application form as soon as possible