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The Opportunity: Customer Service Controller

Contract: Permanent

Salary: £27,429

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Managing and organising the workload of approximately 30 field-based engineers,
• Ensuring productivity is kept to a high percentage with minimum travel time
• Following Company Health and Safety guidelines at all times, both internally and externally, ensuring your colleagues and customers are safe
• Deliver industry leading customer service
• Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
• Prioritising and scheduling all work activities to meet customer expectations in accordance with the Company’s contractual requirements and KPIs
• Actively promoting team working ethic and provide support to cover colleagues as and when necessary
• Authorising Engineer’s leave in line with Regional requirements

What will help you to excel in this role:

• Strong skills in computer literacy and an understanding of the Microsoft Office package; specifically Excel, Access, Outlook and Word
• Excellent communication and organisational skills
• Excellent people management skills
• Experience in planning and managing a remote workforce diary

What you can expect from us:

• A base salary up to £27,429
• Briggs Boost benefit scheme, offering high street discounts
• Paycare medical scheme
• Contributory pension scheme
• Eye care vouchers
• 25 days holiday + bank holidays

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met