customer relations

customer relations Stoke-on-Trent, England

Bet365
Full Time Stoke-on-Trent, England 28000 - 23777 GBP ANNUAL Today
Job description

customer

Overview

Operations

Full Time

Closes 08/08/23

Stoke-on-Trent

Full Time

Closes 08/08/23

Who we are looking for

A Customer Payments Advisor who will be working in a fast paced and rewarding role, responsible for identifying and resolving payment issues across a wide range of global payment methods.

Our Customer Payments team is a fundamental part of the operation, responsible for the processing of customer payments using bespoke tools.

Utilising your ability to work independently and efficiently, you will oversee a variety of tasks to identify and investigate payment related problems to find a solution.

A supportive training program will provide you with the knowledge to grow as an individual, leading to ample opportunities to progress within the business.

The starting salary for this position is competitive increasing to £26,977 upon successful completion of training.

Candidates must be prepared to work any five days from seven including weekends and evenings. In return, we offer a generous bonus scheme, excellent holiday package and a wide range of other benefits.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Drive to provide a high standard of service to both internal and external contacts.
Thrive in a fast paced environment.
Ability to deliver to a high standard.
Proactive and logical approach to problem solving.
Ability and enthusiasm to learn new skills.
Excellent written and verbal communication skills.
Self-motivation with the ability to manage own workload.
Desire to progress.

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Main Responsibilities

Monitoring payments to identify potential issues which could impact some or all of our customer base.
Investigating and analysing payment issues affecting individual or multiple customers to identify the cause, impact and complete required testing.
Providing excellent customer service by taking ownership of payment issues and endeavouring to find a resolution using all resources available.
Escalating issues with internal departments and dedicated external payment providers.
Assisting our operational teams with any payment related queries.

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customer relations
Bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
2000
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