customer relations Manchester, England
Job description
Role: Customer Service Advisor
Location: BCA Manchester (hybrid)
Working hours: 40 hrs over 5 of 7 days; 9hr shifts between 8am and 7pm Mon-Fri and 8am-5pm Sat - Sun. Shift pattern to be determined based on business and personal requirements
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.
We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Why choose BCA?
- After passing 6 months’ probation you will receive £500 to spend on our rewards website!
- Commission based bonus paid quarterly based on the individual and teams targets
- Employee Assistance Programme, supporting our staff wherever and whenever
- Number of schemes including Eye care, Cycle to Work and Referral scheme
- Access to The Constellation Hub providing online and store discounts with a range of retailers as well as access to competitions for sporting event tickets!
- Trainings, Courses & Apprenticeships available for all staff
- Discounts on AA memberships
- Deals on new vehicles for you, your friends and family
About the role…
Within this role you will be working within the Customer Service team focusing on delivering excellent customer service and ensuring customer satisfaction. You will be dealing with anything customer service related, this can be accounts, collections and more. This role will involve taking many phone calls a day, therefore an ideal candidate will have previous call centre or customer service experience.
Responsibilities…
- Providing support to customers with post sale enquiries.
- Processing delivery and collection requests from customers.
- Providing information and advice to any customer enquiring about our services.
- Respond to enquiries via telephone, email or live chat.
- Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.
Who you are….
- Previous experience working within a call centre or any different customer service role with a lot of focus on answering call queries from the customers. (desirable)
- Ability to demonstrate strong customer service skills (listening, communication, empathy).
- Strong communicative, negotiating and influencing skills.
- Ability to work calmly and confidently handling difficult customers.
- Ability to work under pressure towards achieving teams’ targets
We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options. If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
