operations manager Tadley, England
Job description
Avenues is a community where people smile, laugh, grow and achieve great things.
We have an exciting opportunity for a Senior Operations Manager to join our Avenues South teams. This role is to oversee services in Tadley and Fareham however the main office is based in Chertsey, Surrey and so travel to the office around once a week will be necessary.
You will be responsible and accountable for the management of a group of residential and supported living services within the Hampshire area, ensuring that they deliver high quality outcomes and be the key external-facing representative of Avenues.
The role will mostly be Monday to Friday but you must be flexible to work occasional evenings and weekends when required, and to take part in a tier 2 on-call rota.
We do offer flexibility of home and office working driven by needs of our services.
Due to the nature of the role it is essential that applicants hold a full valid driving licence and have access to their own vehicle.
The role
- To develop and lead a group of services ensuring that they meet the needs and aspirations of people who use them, and that of the regulatory authorities.
- Demonstrate effective leadership to enable managers to provide consistent high standards of support, to deliver the vision, values and operating principles of the organisation
- Act as a practice lead, role modelling person centred approaches. Be responsible for budgets and resources within services of responsibility, ensuring that they are managed in accordance with the Group’s policies, priorities and guidelines
- To contribute to the development of policy and procedure and be accountable for the effective implementation of policies with the services for which they are responsible.
- To respond to the emerging opportunities as identified by the Regional Director – and the subsequent delivery of services.
- Be accountable for the knowledge and delivery of all applicable requirements set out under any relevant regulatory legislation (e.g. the Health and Social Care Act)
- To work in partnership with central functions to ensure statutory & regulatory compliance, and delivery of great outcomes for the people we support.
- Act as the Registered Manager of a location as and when required or identified by the Regional Director
- Contribute to the development and implementation of the business plan and other strategic objectives within your area of responsibilities.
For more details about the role, please have a look at the role profile.
Our ideal Senior Operations Manager looks like this!
- Experience of working with people disadvantaged through illness and disability
- Experience within a management/senior management level role within residential and supported living settings
- Knowledge and experience of person centred approaches, including positive behaviour support and person centred active support.
- Understanding of working within the voluntary sector.
- Experience of managing budgets and financial information.
- Knowledge of sector regulatory bodies and their standards.
- Knowledge of sector relevant legislation.
- Level 5 diploma or equivalent experience.
- Ability to manage oneself.
- Effective leadership and management skills.
- Ability to act as Registered Manager with CQC
- Full driving licence and access to own car for business use
Your values should match ours:
Respect: We treat people as we would wish to be treated ourselves.
Excellence: We don’t settle for okay, we are determined to achieve more.
Integrity: We do the right thing, even if it takes more time and effort.
Pride: The work we do is something we want to tell others we are part of.
Benefits you can expect:
- Up to 35 days annual leave (including bank holidays)
- Paid enhanced DBS check.
- Flexible working.
- Shopping discount via Blue Light Card and The Bene£its website.
- Contributory pension scheme with life assurance.
- Free and confidential 24/7 access to a health portal, counselling and support.
- Recommend a Friend scheme – earn up to £500.
About us:
Avenues Group is a specialist charity provider of supported living, residential care and outreach services for people with autism, learning disability and complex needs.
We believe that everyone should have the opportunity to be an active citizen and engaged in the community where they live. We work across Kent, London, Surrey, Sussex, Hampshire, Essex, Suffolk, Cambridgeshire and Shropshire.
We know that well-supported people support people well, and we invest in our employees so everyone can thrive. We offer excellent career and development opportunities across the organisation.
You’ll become part of our strong Avenues community, which is there to support you each day.
Contact us!
If the role appears and you don’t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Senior Operations Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.
We’re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career.
Apply or get in touch with us today – we look forward to hearing from you.
