customer relations Milton Keynes, England
Job description
Client Support Advisor | £24,000pa (DOE) | Software Solutions | Milton Keynes
About Atlantic Data
Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK.
With a good mix of innovation and a passion for excellence, we’ve become a market leader in the online criminal record checking industry (The Disclosure & Barring Service), providing DBS application management software to over 15,000 clients.
Client Support Advisor
Joining our Client Support team, you’ll be responsible for providing a positive and friendly style of customer service to our clients ensuring their query is successfully resolved in the first attempt. Your tasks will include:
- Handling inbound and outbound calls, emails and video calls.
- Providing first line support to our clients and individuals completing DBS applications.
- Investigating and resolving software-related queries.
- Providing the correct guidance relating to criminal record checking legislation.
- Support the resolution of criminal record checking entitlement queries.
- Process new client enquires, from assessing needs through to onboarding.
- Log all activity notes (for example, from calls and emails) onto our CRM system.
- Maintain a strong working knowledge of our client systems.
Queries will be varied and will keep you on your toes! We provide ongoing training and support throughout your journey to becoming a DBS specialist.
This is a full-time, permanent role of 40 hours per week, Monday to Friday, 9am to 5pm. Meaning no weekends or evenings, and we close over Christmas!
Describing our new Client Support Advisor
Our ideal candidate is able to demonstrate the following:
- A friendly yet professional style of customer service.
- Confidence in using IT systems and guiding others through processes.
- Comfortable managing complicated queries.
- At ease when breaking down suitable solutions into bitesize, easy-to-follow, steps.
- Team player with a great sense of humour.
- Excellent communication skills – both verbal and written.
- A fantastic, polite, and welcoming telephone manner.
- Strong active listening skills.
- Ability to think ahead for the client and advise on actions that’ll be required later.
The benefits
- Holiday entitlement of 21 days (rising with service) + 8 Bank Holidays
- Pension scheme
- Death in Service (4x salary)
- Charity and social events throughout the year, including Summer and Christmas parties
- Free onsite car park and bicycle storage
- A refer a friend incentive
- A full, in-depth orientation that sets you up for success
- Specsavers eye-care vouchers
Your next steps…
If you want to join a diverse, inclusive and friendly culture, and this sounds like the perfect role for you, even if you don't match all criteria, we would love to hear from you, click apply now and we’ll be in touch shortly!
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
