IT Service Desk London, England
Job description
● Provide IT support to local or regional users and log incidents, manage problems and requirements via ITIL service ticketing system；
● Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, and network connectivity；
● Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity；
● Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.；
● Manage IT assets in the region and ensure accuracy of IT assets management；
● Manage outsourced engineers to deliver IT services up to our client's standards ；
● Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region；
● Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support；
Job Types: Fixed term contract, Freelance
Contract length: 12 months
Salary: £30,000.00-£36,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 3 years (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: IT Help DesK
Expected start date: 01/05/2023
