customer relations Remote
Job description
Job Description:
- Frontline Resource for Billing and Subscription Management
- Dealing with customers and partners via phone, email, or web. They deliver real value by collaboratively and reactively solving customer problems through the application of analytical skills and proactive support advice.
They are important members of a team responsible for providing consistently outstanding Billing support experiences to our Enterprise customers.
From problem identification to full resolution, they own and manage the customer experience over the phone and Web. When needed, they collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
Their day-to-day job is to identify, analyze, and resolve Billing-related issues, either on their own or by involving colleagues. It requires excellent communication and service skills. Successful candidates will demonstrate strong accountability, customer obsession, and the ability to manage critical situations.
Job Responsibilities:
- Resolve complex customer billing issues that may involve several cloud technologies (Windows Azure, SQL Azure, AppFabric, etc.) and billing issues resulting from scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges.
- Effective use of collaboration and troubleshooting skills within and across teams.
- Quickly identify cases that require escalation (either technically or strategically).
- Create and maintain incident management requests to product group/engineering group/finance team.
- Maintain ongoing, current, high quality case notes so we can support customers as a team, colleagues can fully understand case progression, and customers do not need to repeat themselves.
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- On call
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 5 years (Required)
- Azure Billing: 5 years (Required)
- Subscription Management: 5 years (Required)
Work Location: Remote
