customer relations Leeds, England
Job description
Job Title: IT Customer Service
Location: Leeds Lovell Park
Start Date: August 2023
Rate of pay: £14.13
Working Hours: Monday to Friday (35 hours per week)
As the largest digital bank in the UK, Lloyds Banking Group is on a journey to ensure they can support the customers of today and tomorrow.
Lloyds Banking Group is shaping the future of their industry. Join them to shape how customers are supported now and for years to come.
Lloyds Banking Group is a leader of collaboration and puts team-work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment.
As an integral part of the organisation you will be responsible for:
· Providing 1st line support to business users across the network
· Reducing the number of incidents progressing to 2nd line support
· Remotely accessing users computers
· Resetting passwords
· Analysing situations and evaluating problems to come up with the best solution for the business and customer
· Managing the expectations of customers whilst having an empathetic understanding of their issue
· Providing training support to users at all levels within the business
· Providing a friendly yet professional level of customer service
· Answering calls and working on Online incidents to resolve IT issues
· Handling complaints sensitively and understandingly
· Working unsupervised to ensure that the businesses service levels agreements are met
Skills required
· The right person should have a passion for IT, a good understanding of IT Service Desk processes and the importance of its role within a business. Also, a proven track record of excellent customer service and exceptional communication skills.
Lloyds Banking Group’ colleagues are working together to build a values-led culture. Submit your application and become part of the team.
Join Lloyds Banking Group to experience a truly inclusive approach, meaning all colleagues can make a difference every day.
BENEFITS:
· Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
· Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.
Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DBS Check.
Interested in this opportunity?
To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!) Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £14.13 per hour
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: ACV00485
