customer relations Heathrow, England
Job description
Customer Service Receptionist/Administrator:
We are looking for a multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist our customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and making/arranging service/repair bookings.
To be successful candidates should be professional, polite, and attentive while also being accurate. You must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, being able to work independently and as part of a team.
Examples of Duties & Responsibilities (this list is not exhaustive)
· Meeting and greeting customers into the service reception
· Handling customer queries efficiently
· Arranging service/repair bookings by phone and face to face
· Advising customers on costs and duration of repairs
· Gaining authority for works that may need to be carried out
· Liaising with customers during progression of work
· Ensuring deadlines and targets are met whilst maintaining a high quality of service
· Assisting other members of staff in the service team
· Entering customer and vehicle information onto in-house database
· Producing job cards, invoices and monthly reports for customers
· Arranging collections and recoveries and all other associated adhoc duties
· Maintaining general administration duties
Assisting with building new business and maintain customer care
Job Type: Contract
Salary: £24,000.00-£26,000.00 per year
Hours – 08.00-18.00 (Monday to Friday)
Job Type: Full-time
Salary: £24,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 17/06/2023
Reference ID: Customer Service Receptionist/Administrator:
Expected start date: 03/07/2023
