customer relations Cambridge, East of England, England
Job description
Job Description
Neighbourhood Customer specialist – Based Cambridge
Pay Rates: £17.69 per hour Umbrella rate
Contract – 3-month contract possibility of extension – working hours of 09:00am – 17:00pm
Hybrid – 80% out and about in the community visiting estates and carrying out inspections, 20% split office and WFH
Are you an enthusiastic, dedicated Neighbourhood Customer specialist looking for your next role? 4Recruitment Services are recruiting a Neighbourhood Customer specialist to deliver high standards of customer services to tenants within their homes in the Cambridge area.
Information on the Role:
You will create fully costed Neighbourhood Plans and be empowered to deliver these. The plan will underpin and improve performance and satisfaction within your area whilst effectively managing risk. You will draw upon the support of centralised specialist service teams and external agencies and partners to create communities, neighbourhoods and homes people love.
You will be responsible for managing risk within your area and escalating risks to the area and region risk maps as appropriate.
Provide appropriate, accessible, high quality and value for money services to customers of all tenures, by working autonomously, being proactive and a single point of contact for all of Peabody’s service in your geographical area.
Maintain high standards in your neighbourhoods and deliver excellent service to our customers by working primarily in your area and using mobile working digital applications and local facilities.
You will carry out estate / scheme / property inspections across your area capturing issues (including basic compliance checks) and feedback with the tools provided so as to continuously improve the service so that our customers love where they live.
Use data and insight to really understand your customers and take a lead in identifying and pre-empting and resolving local issues.
Collaborate with key teams across the company and external agencies to create thriving neighbourhoods that customers love through the delivery of wider multi-disciplinary neighbourhood strategies.
Essential Requirements:
- Suit candidates who have experience of working as Housing officer, essential that they have housing experience, tenancy management, repairs and leaseholders. Do not need to come from a rents background.
- Passion for customer service and highly organised.
- Standard DBS Required
We also offer an outstanding referral scheme for any friends or colleagues.
If you are a Neighbourhood Customer specialist and would like to express your interest, please contact us for this great opportunity by calling on 0808 178 4445(option1) and speak to The Care Team. Or email on: [email protected]
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Job Description
