customer relations Remote
1Password
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Integration support is the team responsible for not only empowering the rest of our Go-to-Market team to succeed, but also for providing our customers with assistance with and demonstrations of our more technical products and tools during the discovery phase – the end goal being success for both our customers and your fellow team members.
As an Integration Support Representative, you’ll be working directly with our customers - primarily in a post-sales capacity - to successfully plan and deploy technologies like the 1Password SCIM bridge, 1Password Connect, and our various Secrets Automation plugins; test tools like MDMs, APIs, and command-line scripts; lend a hand to the rest of your team as an escalation point for more technical questions and concerns; and liaise with our developers to address issues our customers are facing.
This is a Remote opportunity within the UK.
What we're looking for:
- Excellent writing skills: the ability to clearly communicate technical concepts to both technical and non-technical people.
- Strong and timely communication skills over email, phone, and video. This position is heavily customer facing and this should be exciting for you. You have a knack for communicating complex technical problems in a simple and easy-to-understand way.
- Weekend availability. Our customers need help all week long, and we're currently looking for team members who can help on the weekend.
- Understands knowledge of Web Services integrations using REST API
- Understands scripting and has experience in a broad range of programming languages
- Understands knowledge of virtualization and provisioning
- Understands cloud infrastructure and has experience deploying containerized applications on cloud platforms
- Knows and used UNIX/LINUX platforms
- Has a broader understanding of 1Password in general and how to use it.
- Ability to understand and identify key issues raised by customers
- Recognizes common problems and their solutions.
- Test and familiarize with new features and products
- Has some degree of depth of understanding of a specific field or aspect of 1Password.
- Displays comfort and efficiency in using our internal tools (GitLab, Zendesk, Slack). Practices effective communication, adds affected users to issues in GitLab, files issues appropriately, and practices good Slack and Zendesk etiquette.
- A love for creating and testing solutions and for digging deep into the issues customers report and determining their causes.
- A desire for creating strong documentation and refining processes to not only share your knowledge with your team but to make the work more efficient.
- A strong desire to learn and expand your knowledge.
- The desire and ability to learn on your own and quickly adapt to new environments.
Bonus points for:
- Experience working for an organization in the technology space, providing higher than tier-one support.
- Experience working in or adjacent to the DevOps space.
- Experience working directly with software development.
- Personal experience with 1Password or another password manager.
- High level hands on Kubernetes experience
What you can expect in month 1:
- Get to know the product, our culture, and the people you'll be working with.
- Shadow customer calls - both technical and sales - to get a feel for what customers need, expect, and look for from 1Password.
- By the end of the first month, you’ll be able to deploy our SCIM bridge and 1Password Connect server, connect via API or IdP, and start to be able to confidently answer questions from the rest of the Go-to-Market team.
What you can expect by month 3:
- You can successfully help a customer directly plan and deploy some of our “one-click” options for the SCIM bridge, and troubleshoot any issues that may arise.
- You can help a customer plan a deployment of Secrets Automation and confidently discuss using our pre-built SDKs or plug-ins, as well as our open API.
- Support existing customers with advanced and ongoing training needs.
- Have general Splunk experience, including installing apps and understanding Splunk nomenclature (indexes, dashboards).
- Proactively report customers’ needs and provide valuable feedback to enhance and improve processes and the product.
What you can expect by month 6:
- Share what you’ve learned with other people on the team and explore different areas of the company. We believe each person has something unique to bring to the team and they aren’t expected to stay in customer support forever (e.g., if you love designing icons, there may be a side project for you to try).
- Successfully navigate consultation, implementation, and troubleshooting calls as the primary contact.
- Continue helping customers each day and exploring new areas of the Customer Support team to chart your career path at 1Password.
- Interface with the development and product teams to improve the customer experience for our more technical products.
- Keep trying new things: We’re agile so we keep tools fresh and improve as we go.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> \uD83D\uDC76 Maternity and parental leave top up programs
> \uD83D\uDC5F Wellness spending account
> \uD83C\uDFDD Generous PTO policy
> \uD83D\uDC96 Company-wide wellness days off scheduled throughout the year
> \uD83E\uDDE0 Complimentary Headspace membership
> \uD83E\uDE7A Comprehensive health coverage
Growth and future
> \uD83D\uDCC8 Employee stock option program for all full time employees
> \uD83D\uDCB8 Retirement matching program
> \uD83D\uDCA1 Training budget, 1Password University access, and learning sessions
> \uD83D\uDD11 Free 1Password account (and friends and family discount!)
Flexibility and community
> \uD83E\uDD1D Paid volunteer days
> \uD83C\uDF0E Employee-led DEI&B programs and ERGs
> \uD83C\uDFE0 Fully remote environment
> \uD83C\uDFC6 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
1Password is proud to be Disability Confident Committed.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.
Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [[email protected]].
When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [[email protected]] or through 1Password Support.
1Password
https://1password.com/
Toronto, Canada
Jeff Shiner
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Computer Hardware Development
2005
