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At IKEA, it is so much more than a job.

IKEA Lakeside are looking to welcome Customer Relations Assistants to join our fantastic Customer Services team.

We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. The ideal candidate should be confident in conversing across various channels while engaging with our customers. You will be working in a fast-paced environment where each day is different, the primary function of the role will be administration and helping solve customer issues.



Expected Starting Date: 7th October 2023

WHAT WE OFFER

• £11.45 basic hourly rate
• Living Wage Foundation Employer

CONTRACTS

• 12 hours per week - Weekends ONLY
• 16 hours per week - 4 days per week, to include 2 late nights Mon - Fri / fully flexible Saturday & Sunday and 3 out of 4 weekends
• 24 hours - fully flexible working 5 days per week and 3 out of 4 weekends

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the, 2 late evenings, and full weekends.

• Flexibility on availability to be discussed during interviews
• We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Enjoy a free hot or cold meal option every shift!

WHAT YOU'LL BE DOING DAY TO DAY

• Working throughout the department, greeting customers as they shop with us, securing payment at check outs etc
• Complete refunds and exchanges in a timely manner
• Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
• Be competent with IT , Microsoft office, using the internet and relevant programmes to support the customer experience.
• Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
• Be committed to IKEA social and environmental commitments to sustainability.
• Capture relevant customer insights to improve the IKEA customer experience.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.



RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Next step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email - [email protected] and I’ll be happy to help.