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As one of the UK’s fastest growing MSPs, we’re on the lookout for a Customer Provisioning Coordinator!

Location: Wakefield (Hybrid)

Salary: Competitive Base + Benefits

Job Type: Permanent

Are you excellent with customer and supplier relationship management?

Do you put customer satisfaction above everything else?

If you are someone with a keen eye for detail and have experience with provisioning and budget management, come join our Provisioning team in Wakefield!

You will be responsible for the end-to-end ordering & delivery of data and internet circuits, and managing timely and effective communications between Nasstar, our customers and our suppliers.

Responsibilities (including but not limited to):

• Check & validate all order information received ensuring all required details have been provided
• Accurately raise a variety of different orders (data and internet circuits) to multiple suppliers (such as BT Wholesale, BT Openreach, TTB & others)
• Use multiple supplier portals & order forms to place orders according to supplier requirements
• Address any queries raised about the order requirement with customer, supplier, or other internal teams
• Regularly and proactively check supplier updates for accuracy & challenge when insufficient or inadequate, following each supplier's Customer Service Plan to progress and escalate
• Keep the customer updated on order progress and internet supplier updates by phone/email, resolving customer queries as necessary
• Attend and contribute to customer review calls

What we are looking for:

• Previous experience in a similar Provisioning role
• Experience in a customer-facing/Customer Service role
• Strong IT literacy, particularly with using Microsoft Office Suite
• Excellent written and verbal communication
• Ability to liaise with multiple different suppliers and customers in a professional manner
• Ability to manage and prioritise own workload
• Excellent accuracy and attention to detail
• Experience using ServiceNow; desirable

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays)
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

If you are interested, Apply now or get in touch with Harriet at [email protected]!

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.