Customer Partner Horsham, England
Job description
Salary: £19,760 - £21,000, depending on experience. OTE £45+ £1,500 joining bonus paid upon successful probation
Hours are Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis between the hours of 9:00am – 1:00pm.
Location: Horsham, West Sussex.
Who are we?
Founded 12 years ago Telecom Acquisitions Limited (TAL) is the holding company of a number of residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms TAL has carved itself a unique spot in a fast growing market. With the exponential growth of home working in recent years, teamed with the ever changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.
As part of our strategic alliance with TalkTalk and the development of the home move division of the business our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship offering. Working with leading estate agents throughout the UK we are able to offer a concierge style service advising and setting up council tax and water services, energy and entertainment through our partnership with Sky and TalkTalk, plus mobile and our core broadband offering.
Who are we looking for?
Due to the growth of our telecoms company and our partnership with Sky TV, we are currently looking for a Customer Partner to join our Customer Promotions Team in our Horsham office.
We need a dedicated individual to join us, the ideal candidate will be someone who can build a personal connection with our customers whilst working in a fast-paced environment. You will need to think fast, be able to easily adapt to every circumstance, and communicate confidentially to impress and win over our customers, ensuring we offer them an excellent customer experience.
What will you be doing?
Our contact centre is a busy place, you will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. You will be making approx. 150 outbound calls per day along with webchats, to our existing customers, proactively looking to retain our customers by promoting our products and services, upselling and cross selling our products, helping them make the most of the services they have with us. Be able to turn any negative experiences into positive experiences, whilst working to set targets and KPI’s. Comprehensive training is provided which gives ambitious team members the opportunity to build a long career and develop further within this role.
This position comes with a generous commission scheme and ongoing incentives, which is linked into our individual performance targets, covering; new contracts, call performance, accuracy, add on conversion and workload management.
What do we need from you?
- Confident and professional on the phone
- Friendly, energetic, and able to build relationships
- Thrive in a busy sales environment and enjoys working to targets
- Actively listening and looking for opportunities to promote our products
- Experienced in customer service or contact centre environment (minimum 1 year)
- Self-motivated with a positive attitude
- Experienced in sales and/or retentions (preferred but not essential)
- A quick thinker, able to think on their own feet
Why join us?
Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard and play hard. Yes, we are data driven, yes we are KPI lead but our flat management structure, family ethos and constant determination to be the best we can be, to improve process and drive efficiencies ensure that those who want to grow and develop have every opportunity to.
What benefits will you receive?
50% off our Broadband & Utility packages, completely free after two years- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee
- Eye care vouchers
- Fridge Friday
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme – Including Days Out and holidays
- Opportunity to do evening overtime (paid at time and a half overtime customers’ expectations
