Customer Operations Services Coordinator

Customer Operations Services Coordinator Felixstowe, England

DFDS
Full Time Felixstowe, England 19847 - 21821 GBP ANNUAL Today
Job description

Everything we eat, everything we wear and most of what we touch has a supply chain. This is just once of the reasons why a career within logistics can be so diverse yet so rewarding. Are you passionate about customer service and enjoy the thought of working in a fast-paced environment? Are you looking for a role where you can communicate with a variety of customers, drivers, colleagues, and other key stakeholders? A Customer & Operational Services Coordinator position we have in Felixstowe could be the one for you!!!


Warning, if you’re looking for a 9-5 Monday to Friday desk job, this is not the role for you. Our Freight Ferry operation & sailing schedule runs constantly, so we need you to be super flexible, Shifts for this vacancy are of 8 hours duration, Monday to Friday, rotating weekly through Days, Evenings and Nights and with one week of Tuesday - Saturday (Day shifts).. If you have a gregarious nature, but enjoy working as part of a team, willing to take responsibility and make informed decisions, then please get in touch with us. Ideally you will have previous experience of shipping but certainly of working in a customer facing role, with the ability to multitask as you will be working in the heart of Ferry freight logistics, processing all bookings and handling customer enquiries efficiently.


Assisting with customs clearance and customers daily, with any queries they have – don’t worry we’ll give you the all the training you need so you can deliver the best service possible. We understand that to be successful we need to grow and develop our talent. Communicating with our teams in both the Ports of Felixstowe and Immingham including delivering drivers, and Vessel load planning, All culminating in safeguarding and enhancing the service level offered by DFDS and surpassing our client expectations. It’s a full-on busy role, so if you’re looking for a challenge where every day is different, this is the role for you!


Now about what we can give you. You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our award-winning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing


Who We Are….
DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List!


Interested?
Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!


Region:

England

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Location:

Felixstowe

Contacts:

Talent Acquisition Team

Customer Operations Services Coordinator
DFDS

www.dfds.com
Copenhagen, Denmark
Niels Smedegaard
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Shipping & Trucking
Related Jobs

All Related Listed jobs

General Dock Worker
Pro Support Services Southampton, England 23000 - 25000 GBP ANNUAL Today

We have a mess room and kitchen area, as well as a canteen on site. Job Types: Full-time, Permanent. Southampton: reliably commute or plan to relocate before

Clinical Apprentice in Health
University Hospitals of Derby and Burton NHS Foundation Trust Derby, England 10707 - 17421 GBP ANNUAL Today

Under 18s 7.5 hours a day with 2 consecutive days off, no nights due to working time directive. A variety of other staff benefits including employee

inside sales representative
Digital Media Solutions Remote 44720 - USD HOURLY Today

Remote:

2023 - Are you ready for a New Year, New Opportunity,_ New Career_?

Customer Assistant
Morrisons Ross on Wye, England 21000 - 21853 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Its why our customers

Junior I.T. Support Analyst
LADbible Group London, England 23358 - 23473 GBP ANNUAL Today

At LADbible Group we've rolled out blended working which means the majority of departments across the business (including London, Manchester and International