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Job description

Full Job Description

Whilst previous experience of working in hotels would be useful, it’s not essential. If you join our friendly, enthusiastic, and guest focused team we can teach you all you need to know!

What we offer you!

· 31 Days holiday annually

· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide

· Training and development and the opportunity to work with a fast paced, customer-focused company

Main Duties and Responsibilities:

• Delivering excellent customer service with the daily arrivals and departures, as well as completing additional tasks during the shift
• Demonstrate effective communication with the Front of House team, as well as with other hotel departments
• Build a repour with both first time and regular guests throughout their stay
• Help where possible with all guests’ requests in a helpful and professional manner
• Be proactive in aiming to exceed brand standards and targets
• Be approachable for both guests and colleagues alike
• Dealing efficiently with day to day billing and guest service queries
• Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained
• Working as a team player with the Front of House team to ensure seamless service for all guests
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

If the position of Full Time Receptionist is the opportunity that you are looking for please apply with your CV.

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person