Customer Operations Manager Farnborough, Hampshire, South East England, England
Job description
Here at The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy – which is why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re on the lookout for a Customer Delivery Manager to lead our team of Installation Experts, transporting furniture around our 30+ distribution networks in the UK. This is a role focusing on our customers experience, with accountability for store out-bound to customer deliveries, you will manage our Shift Managers, Installation Experts and Operations Teams, to ensure efficient inbound of supplier deliveries and outbound delivery customer orders.
We’re big believers that a great job is not just something you have, it’s something you take pride in doing, and you’ll be working alongside team members who live for the challenge and variety this role brings. No day is the same with us, and that’s the joy.
We’re on the lookout for a Customer Operations Manager to work as part of our on site Senior Management team to ensure that all of our customer queries are dealt with promptly and with a level of service that we strive for.
You will be the direct manager for a team of 4 on-site administrators and will work closely with our central administration teams, to deliver exceptional service in a busy environment.
As a line manager, you’ll need to support and coach the team to ensure that we are not only delivering, but that we’re doing so in the right way and remain safe and compliant.
If you’re able to build strong relationships with both internal and external customers, have a keen eye for detail, are passionate about compliance and you’re able to spot areas for improvement… This role is for you!
What will you be doing?
You’ll be responsible for overseeing the onsite administrators within your CDC and report to the Regional General Manager of the site so you’ll need a strong administrative and customer focussed background and a keen eye for detail. Working alongside the senior management team in the site , you will support with onsite compliance and stock management - so you’ll need to build strong working relationships with both internal and external stakeholders. This is a fast moving environment, so you’ll need to be able to think on your feet and problem solve quickly, being able to juggle multiple tasks at once is vital!
Your work will be computer based so being able to learn our software and systems will mean that you can hit the ground running!
If you feel you have some but not all of the skills we need, but you are passionate about being a part of our team then we’d still love to hear from you.
This role is for you if:
You’re passionate about leading a team, developing people and encouraging great performance
You’re customer focused with a strong attention to detail and like to do things well
You take pride in your work and priorities safety – of yourself and those around you
You’ve got a dedicated work ethic and want to be recognised and rewarded for it
You want to work in an environment where everyone is welcome and can have fun
What’s in it for me?
The salary and benefits package is excellent- Up to £4,000 bonus potential, paid quarterly
- Monday to Friday Shift Pattern, with weekend working a rota basis (average 1
- Company Pension Scheme
- Colleague discount across the Group
- Life Assurance
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Access to amazing high street discounts
The salary advertised is based on full time working, however if you are looking for part time hours, we’d love to hear from you!
DFS Group Inclusion Statement
DFS Group is an equal opportunities employer who are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our colleagues to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability status. Everyone Welcome! (Click here for our Inclusion statement)
Job Reference: SDC00790
