Customer Intelligence Analyst | S2 | Everyday Banking | Milton Keynes Milton Keynes, England
Job description
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
This role is within our Customer Engagement Squads. We believe that customer engagement has the power to make a positive difference to our customers lives right now and in the future. We’re a relentlessly supportive, agile tribe that is committed to continuous improvement, honest collaboration and being brave.
We’re empowered to execute, and we have fun along the way as we create awesome, data driven, customer centric experiences. Come and see what’s possible.
The difference you’ll make.
- Understanding of the customer and knowledge of what motivates and drives customer behaviour to support customer centric decision making
- Responding to escalated internal and/or external enquiries, working with stakeholders to deliver an appropriate solution.
- Acting as an individual contributor, using knowledge of a specialist area within Santander to generate appropriate customer centric solutions for the business
- Preparing Management Information (MI) reports with relevant data
- Working with colleagues within the squad to provide insight which identifies, scopes and evaluates a best in class 121 customer engagement strategy
What you’ll bring.
- Ability to develop high quality analysis that has resulted in customer centric decisions that achieve business objectives.
- Experience using BI Tools e.g. SAS, Power BI, Hue, Adobe Analytics, and / or programming languages e.g. SQL, Spark, Python, Impala, Base SAS etc.
It would also be nice for you to have.
- Understanding of the customer and knowledge of what motivates and drives customer behaviour to support customer centric decision making.
- Commercial and customer experience knowledge across Products, Channels & Segments
- Experience of MS Office Suite including Excel & PowerPoint
- A curious mindset with the ability to appropriately question.
What else you need to know.
Interviews will be conducted via MS Teams or face to face in our Milton Keynes office.
Currently there is an expectation to work from the office 2 days per week as per the banks direction.
This is a 12-month fixed term contract
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans.
- Support your favourite causes through charitable giving and our community partnerships
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
