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The Customer Insights Analyst/Executive is primarily responsible for analysing customer data to deliver actionable insights Superdry can use to improve acquisition and retention of customers. You will also work closely with various teams to ensure integrations are mapped and data is transmitted accurately between systems.

• Interrogate large volumes of customer and transactional data to understand customer behaviour and present back.
• Ensure data is clean, compliant, and up to date, maintaining integrations and data transfers to ensure accuracy.
• Generate dashboards to be used by multiple stakeholders to further the understanding of the Superdry Customer.
• Analyse customer behaviours and model segmentations that can be utilised across multiple marketing channels including email, social, and paid ads.
• Utilise first- and third-party insights to report on consumer confidence, and industry trends.
• Generate customer surveys to analyse customer motivations and brand perception.
• Split test audiences to optimise marketing campaigns.
• Work across multiple departments to ensure customer data requirements are captured and addressed.
• Manage external agency relationships to ensure business objectives are aligned.

• Someone who thrives on wanting to know why customers act and feel the way they do.
• Comfortable in dealing with data, possess strong analytical skills and able to translate data and information into insight.
• Someone who understands how data is transferred securely between databases and can explain requirements for achieving this clearly and concisely to a developer.
• Someone with a sound understanding of qualitative and/or quantitative research and insight methodologies.
• An excellent communicator, verbal and written and comfortable presenting.
• Highly numerate with critical thinking and independent reasoning skills.
• Flexile, embrace change with an appetite for continuous professional development.
• Able to quickly identify issues, focusing on solutions and generating alternatives.

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.

We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
• A range of local discounts with businesses across Gloucestershire

• At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

  We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

  We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

  Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.