Business Analyst - Customer Data Birmingham, England
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Business Analyst
- This is an opportunity for a driven Business Analyst to join us and make a tangible impact on our function
- You’ll have great exposure to a wide network of stakeholders of varying seniority
- It’s a chance to develop your skills and advance your career in this fast paced role
What you'll do
You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.
You’ll also:
- Support others to articulate the ideas and requirements in the format required by the team, such as use cases, user journeys, user stories and illustrations
- Be responsible for the outcomes of the team in the identification and delivery of systems, solutions and features
- Produce business requirements to inform future state design, and supporting teams in understanding the requirements and their linkages to the overall strategy
- Work across teams and stakeholders to capture, validate and document business and system requirements, ensuring they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements
- Interact with customers, key stakeholders and the team to obtain and document functional and non-functional needs
The skills you'll need
To take on this role, you’ll need an appropriate business analyst certification.
You’ll also need:
- Proven application of business analysis tools and techniques
- A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment
- To be a very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
- Good collaboration and stakeholder management skills
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
